Ordering & Payment
1. How can I place an order?
- Placing an order with GoPlus is easy! Simply browse our selection of products, add items to your cart, and proceed to checkout. Follow the prompts to enter your delivery details and payment information, and your order will be on its way.
2. What payment methods do you accept?
- We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), mobile money, and cash on delivery (available in select areas). Rest assured that all transactions are secure and encrypted for your peace of mind.
3. Is there a minimum order requirement?
- No, there is no minimum order requirement at GoPlus. Whether you need just a few items or a full grocery haul, we've got you covered.
Delivery
4. What are your delivery areas and schedules?
- We currently serve select areas in Kampala. To check if we deliver to your area and view our delivery schedule, please visit our Delivery Areas page [hyperlink] or contact our customer support team for assistance.
5. How much does delivery cost?
- Delivery fees may vary depending on your location and order size. You can view the delivery fee for your area during checkout before placing your order.
6. Can I track my order?
- Yes, once your order has been confirmed and dispatched, you will receive a tracking link via email or SMS. You can use this link to track the status of your delivery in real-time.
Cancellations & Refunds
7. What if I need to modify or cancel my order?
- If you need to modify or cancel your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, depending on the status of your order and our delivery schedule.
8. Are returns or refunds available?
- We strive to provide the highest quality products and service. If you are not satisfied with your purchase, please contact us within [number of days] days of delivery, and we'll gladly assist you with returns or refunds according to our refund policy [hyperlink].
Discounts & Promotions
9. Do you offer discounts or promotions?
- Yes, we regularly offer discounts, promotions, and special offers on select products. Keep an eye on our website and follow us on social media to stay updated on the latest deals.
Customer Support
10. How can I contact customer support?
- If you have any questions, concerns, or feedback, our customer support team is here to help! You can reach us via email at [email address], phone at [phone number], or through our online contact form [hyperlink].